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Moteur de recherche d'offres d'emploi Groupe Bouygues

Helpdesk Administrator M/F


Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_BYES FM OJRH-18811  

Publication date

10/21/2020

Job details

Category

Services & maintenance

Job title

Helpdesk Administrator M/F

Contract

Long-Term Contract

Socio-professional category

Woker

Working hours

Full-time

Job description

The Role:
To provide a customer focused Helpdesk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner.
Working hours: 37.50 hours per week, any 5 out of 7, a mixture of morning and afternoon shift (9am – 5pm, 12noon – 8pm, 1pm – 9pm)
In return, we offer an attractive salary and benefits package, including opportunities for training and development.

Profile

The person:
Essential
Understanding of and ability to deliver good customer service.
Good written and verbal communication skills.
High degree of attention to detail.
Ability to work under pressure and manage conflicting priorities.
Ability and willingness to work as part of a team.
Desirable
Previous experience of in a customer service/call centre role
Previous experience of using a Computer Aided Facilities Management - CAFM system (in this case Maximo)

Job location

Location

John Radcliffe Hospital, Oxford