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IS Kronos Analyst M/F


Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_BYES IS-18724  

Publication date

11/25/2020

Job details

Category

IT

Job title

IS Kronos Analyst M/F

Contract

Long-Term Contract

Socio-professional category

-

Working hours

Full-time

Job description

Bouygues Energies & Services Solutions currently has an exciting opportunity for an Information Systems Kronos Support Analyst to join our Information Systems team in London, Waterloo. The role will initially be based within the project team rolling out the new Kronos Workforce Central solution to the business and will then transition into the support team.
The responsibilities of the Kronos Analyst will involve:
Leading on configuration for Kronos Time and Attendance System
Organising business engagement workshops to gain understanding on requirements for solution
Developing new site configurations within the solution
Monitoring and maintaining interfaces between the HR, reporting and time & attendance solution
Escalation and management of issues with the third-party Kronos support provision
Supporting IS data analysis and reporting solutions
Provision of first and second line application support of all IS systems
Monitoring the progress of support requests and providing feedback to users
Undertaking initial investigation into user queries, taking ownership and resolving where possible
Escalating unresolved issues to third line support analysts, developers and IS Support Manager
Providing mobile hardware (PDAs, Tablets) configuration, maintenance and support
Maintaining and creating support documentation, processes and procedures

Profile

Who we are looking for:
Experience of technical support for Kronos or similar time & attendance and HR/ payroll systems is essential
Strong analytical skills with extensive experience of user interaction
Excellent communication and customer service skills
Methodical and logical, with strong attention to detail
Self-motivated, able to manage workloads and deadlines with minimal supervision
 Why join us?
We value the variety and innovation that our diverse workforce brings. Our pledge is a diverse and inclusive workplace that offers fair treatment at work and a culture of mutual respect and dignity between colleagues.
All employees have a right to work in an environment in which the dignity of individuals is respected and which is free from harassment and bullying. We are committed to eliminating intimidation in any form.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centers, delivering technical and management courses.

Job location

Location

SE1 7EU